PROTECT PLUS PAY MONTHLY

With Protect Plus Pay Monthly, you can extend your breakdown cover and include immediate accidental damage protection too, with no excess to pay, for as long as you want by Direct Debit.

Created exclusively for John Lewis & Partners by Domestic & General, Protect Plus Pay Monthly is designed to work seamlessly with your guarantee.

During your John Lewis & Partners guarantee:
    Breakdowns are covered by your guarantee for 2, 3 or 5 years
    Protect Plus Pay Monthly provides immediate accidental damage cover

When your John Lewis & Partners guarantee ends:
    Protect Plus Pay Monthly covers both breakdowns AND accidental damage

You can purchase Protect Plus Pay Monthly at the same time as your product (in store only). Alternatively, you can purchase it within 60 days from the date you buy your product or from when it’s delivered to you. Simply call 0333 000 4994 or go in store.

This is an optional policy. It’s designed to meet the demands and needs of customers who wish to insure their electronic appliances and/or household goods against breakdown and accidental damage. Please be aware that your policy starts when you receive your appliance, and your documents will arrive shortly after this time.

What’s covered?

  • Immediate accidental damage cover – including TV screen burn
  • Breakdown cover – when your manufacturer’s guarantee ends
  • Unlimited repairs – no excess to pay
  • Worldwide cover – repairs carried out in the UK
  • Repairs by manufacturer-accredited engineers or by authorised engineers
  • A replacement if it can’t be fixed – this might be a refurbished or remanufactured product
  • Delivery of your replacement product
  • Replacement TV installation


What’s not covered? 

  • If you don’t follow the manufacturer’s instructions and/or installation guidelines
  • Failure of items replaceable by you, such as fuses and bulbs
  • Loss, theft, cosmetic and deliberate damage
  • Breakdown or accidental damage covered by another guarantee


You can find more details in the Insurance Product Information Document and the full Terms and Conditions (which includes the Direct Debit Guarantee).

This is an optional policy. It’s designed to meet the demands and needs of customers who wish to insure their electronic appliances and/or household goods against breakdown and accidental damage. Please be aware that your policy starts when you receive your appliance, and your documents will arrive shortly after this time.

What’s covered?

  • Breakdown cover – when your guarantee expires
  • First-time fix promise – claim £25 if it can’t be repaired on the day of the first visit
  • Immediate accidental damage cover
  • Unlimited repair call outs – no excess to pay
  • Contribution benefit – claim back up to £50 for out of pocket expenses, e.g. food or laundry services, whilst you wait for a repair or replacement
  • Repairs by manufacturer-accredited engineers or by authorised engineers
  • A like for like replacement appliance if yours can’t be fixed – delivery and installation (if it’s needed) are all included
  • Set up and ongoing maintenance support available online or over the phone


What’s not covered?

  • If you don’t follow the manufacturer’s instructions and/or installation guidelines
  • Failure of items replaceable by you, such as fuses and bulbs
  • Loss, theft, cosmetic and deliberate damage
  • Breakdown or accidental damage covered by another guarantee
  • Disposal of your original appliance


You can find more details in the Insurance Product Information Document and the full Terms and Conditions (which includes the Direct Debit Guarantee).

Searching for more information about how to claim the extra benefits of your Protect Plus Appliance Pay Monthly policy? To get your answers quickly, we’ve gathered some of our most frequently asked questions about the first-time fix promise and contribution benefit for you here.

This is an optional policy. It’s designed to meet the demands and needs of customers who wish to insure their mobile phone against breakdown and accidental damage. Please be aware that your policy starts when you receive your mobile, and your documents will arrive shortly after this time.

What’s covered?

  • Immediate accidental damage cover
  • Breakdown cover – when your manufacturer’s guarantee ends
  • Worldwide cover – repairs carried out in the UK
  • Unlimited repairs from manufacturer-accredited or authorised engineers – no excess to pay
  • A replacement if it can’t be fixed – this might be a refurbished or remanufactured product
  • The cost of replacing accessories originally purchased and provided with your mobile
  • Delivery of your replacement product

What’s not covered?

  • Loss, theft, cosmetic damage, neglect or deliberate damage
  • Costs from not being able to use your product or damage to other property
  • Any accessories (other than those provided with your product)
  • Costs arising from unauthorised usage


You can find more details in the Insurance Product Information Document and the full Terms and Conditions (which includes the Direct Debit Guarantee).

  • You must be 18 years old or over and resident in the UK
  • Your product must have been purchased or (if delivered after purchase) received by you less than 60 days ago and be in good working order when this policy starts
  • Your product must have been bought from John Lewis & Partners

You can purchase a policy with your technology, appliance or mobile product in store. You can also purchase a policy within 60 days of your product purchase by calling 0333 000 4994. You should be aware that extended warranties are available from other high street outlets, insurance companies and other providers. Some household contents insurance policies offer cover for accidental, fire or theft. All Protect Plus Pay Monthly policies are payable by Direct Debit.

It’s simple if you need a repair which is not covered under your John Lewis & Partners guarantee, you can book it here on myprotectplus.com or call 0333 000 4994, 365 days a year. We’ll help you with your claim and what happens next.

You can cancel your Protect Plus Pay Monthly policy at any time. Should you wish to cancel your policy, please contact us on 0333 000 4994 (8am to 8pm Monday to Saturday, and 10am to 6pm Sundays and public holidays). You can also cancel by visiting myprotectplus.com or by writing to Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP.

If you cancel the policy within 45 days from receipt of your documentation or from the policy start date, whichever is later, you will receive a full refund of the premium paid. After 45 days you may cancel the policy but no refund will be due. 

If at any time we arrange to replace your product with a new or refurbished replacement device or give you a gift card settlement, your policy will automatically end. No premium paid will be refunded.

If this policy has been provided free of charge then you are not entitled to a refund.

Protect Plus Pay Monthly is a Domestic & General product created exclusively for John Lewis & Partners. Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

If you wish to make a complaint regarding Protect Plus or you are unhappy with the service provided, please contact the Domestic & General customer services team on 0333 000 4994, write to Protect Plus, Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP or sign in to My Protect Plus here on myprotectplus.com.

The full Protect Plus complaints handling policy can be found on the Protect Plus website. 
If you are not satisfied with how Domestic & General respond to your complaint, then you can then ask the Financial Ombudsman Service (FOS) to review your case. 

Referral of your complaint to the FOS does not affect your right to take legal proceedings. They can be contacted at: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, on the website financial-ombudsman.org.uk, or by email at: complaint.info@financial-ombudsman.org.uk.