What we do with your information
At Domestic & General we want to reassure you that we use your information both responsibly and securely to provide you with the best possible service. Below we explain what we do with your information and your rights to your information. If you would like any further details you can get in touch with us using the contact details below or visit our website (www.domesticandgeneral.com).
Using your Information
Domestic & General Services Limited (for maintenance and support plans) and/or Domestic & General Insurance PLC (for insurance policies) is the "data controller" of your information. Domestic & General Services Limited and/or Domestic & General Insurance PLC (as appropriate, henceforth “we”) process two sets of information about you, “Personal Information” (your name, address, contact and payment details) and the “Goods Information” you provide to register your appliance or device (your name, address, contact and goods details). We’ll use your information: (i) as necessary to fulfil our contract with you (including to recover any amounts owing); (ii) for our legitimate interests in: undertaking market research; customer surveys; printing services; checking and verifying your identity and contact details; recording your conversations for training, quality and compliance purposes; analytics; detecting and preventing crime, including fraud; (iii) where required to do so by law, and (iv) to contact you towards the end of your policy period to offer you an extension or notification that your policy term is due to end. We may also ask for your consent to some uses of your information.
We may also process information concerning your health where you choose to provide it, including information that we collect about you in response coronavirus (COVID-19) for example, making sure that it is safe for our engineers to complete a repair. We’ll use this information only as necessary to fulfil our contract with you.
Sharing your information
International transfers of your information
We may transfer your information to countries (including the US) which may not have data protection laws which provide the same level of protection as provided in the UK. Where this occurs we use the European Commission approved ‘Model Clauses’ as an appropriate safeguard to ensure that such information is adequately secured and protected.
Keeping your information
We keep your personal information for six years after you terminate your policy so that we can deal with any claims. Your goods information we keep for a bit longer, normally 10 years (the average life of an appliance) for health and safety.
Rights to your information
By writing to the Data Protection Officer using the contact details provided below, you have the right to ask us:
• for a copy of the personal information we hold about you
• for a copy of the personal information you provided to us to be sent to you or a third party in a commonly used, machine readable format
• to update or correct your personal information to keep it accurate
• to delete your personal information from our records if it is no longer needed for the original purpose; and
• to restrict the processing of your personal information in certain circumstances
And you may also:
• object to us processing your personal information – in which case we will either agree to stop processing or explain why we’re unable to; and
• where we rely on your consent, withdraw that consent at any time
Please note that the above rights are not absolute and certain exemptions apply to them.
You can also make a complaint to the Information Commissioner (www.ico.org.uk) if you feel your personal information has been mishandled.
If you need to contact us about your information or your information rights, or to see a copy of our Model Clauses, please write to: Freepost Plus RTKS-CLRA-GRYE, Data Protection Officer, Domestic & General, Leicester House, 17 Leicester Street, Bedworth CV12 8JP, United Kingdom or email@example.com and we’ll be happy to help you.
What are cookies?
To amend your cookie settings, use our Cookie management tool, or you can also do this via the security icon that can be found on each page of the Website. You’re welcome to block the use of some or all of the cookies and similar technologies we use on the Website by clicking on the different cookie categories. However, please be aware that this may impact your experience of the Website and the services that we can offer. You should also be aware that clearing all cookies from your browser will delete any cookies that are storing your preferences.
Most browsers will tell you how to stop accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. To clear existing cookies that have previously been placed on your browser, you can select the option to clear your browsing history and opt to delete or clear cookies.
Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to remove cookies on a wide variety of browsers.
If you'd like to learn more about cookies in general and how you can check which third parties have currently enabled cookies on your mobile device and how to opt-out of some of those cookies visit www.networkadvertising.org/mobile-choices. On your mobile device you may also select “Limit Ad Tracking” (on iOS devices) or “Opt out of Interest-Based Ads” (on Android) which allows you to limit the use of information about your use of apps for purposes of serving ads targeted to your interests.
Third Party Websites
We are committed to the security of the Website and to providing a fraud-free customer interface. All information exchanged is encrypted using SSL software and we have made every attempt to ensure that your personal information is protected against unauthorized access.