Protect Plus Pay Monthly has just launched in store!

Find out more about these policies in the Terms and conditions. For queries on how to claim the extra benefits of your policy, visit our frequently asked questions.

A PRODUCT YOU CAN RELY ON DESERVES

PROTECTION THAT LASTS FOR YEARS

RELAX KNOWING YOUR PRODUCT IS COVERED WITH PROTECT PLUS

Protect Plus has been created exclusively for John Lewis & Partners by Domestic & General, who have expertise in hassle-free product repair and claims.

Is your fault covered by the John Lewis & Partners guarantee? You can find out more information about the guarantee in our Help centre.

ACCIDENTAL DAMAGE

  • TRIPS
  • SPILLS
  • DAMAGE
  • ACCIDENTS

You can manage your plans, products and repairs all in one place in

My Account
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APPLIANCES

  • BREAKDOWNS
  • SNAPS
  • CLANGS
  • HELP
  • ACCIDENTS

You can manage your plans, products and repairs all in one place in

My Account
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MOBILE

  • SPILLS
  • CRACKED SCREENS
  • TRIPS
  • ACCIDENTS

You can manage your plans, products and repairs all in one place in

My Account
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FURNITURE

  • SCRATCHES
  • SPLASHES
  • SPILLS
  • ACCIDENTS

Manage your furniture repairs with Castelan, our trusted provider. 

Make a furniture claim
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HOW TO MAKE A CLAIM

As a Protect Plus customer, you can begin by logging into My Account and giving us some details about your product.

STEP 1

Log into My Account
To make a claim, you need to create a Domestic & General account.

STEP 2

Review your plan details
Once you are logged into My Account you can manage your plan and check product details.

STEP 3

Check out our maintenance support
Our Maintenance and Support Portal provides helpful hints and tips on how to maintain your product.

STEP 4

Make a claim and book a repair
Once you have given us the details about your product, book your repair for a day that suits you. You can also track existing engineer appointments.

CLAIMING THE EXTRA BENEFITS OF YOUR PROTECT PLUS APPLIANCE PAY MONTHLY POLICY

Searching for more information about how to claim the extra benefits of your Protect Plus Appliance Pay Monthly policy? To get your answers quickly, we’ve gathered some of our most frequently asked questions about the first-time fix promise and contribution benefit for you.

Go to FAQs